THE TRUTH: We have always honoured our commitments.
Colinaimperial Insurance Ltd. has 140 years of cumulative experience in the insurance industry in The Bahamas and has been making good on all of its promises in that time. We are obligated to settle all valid claims submitted in accordance with the terms of the policy contract. We have always honoured our commitments and will continue to do so.
However, a policyholder should always educate him/herself about the circumstances that can nullify a claim, such as self-inflicted death (suicide), positive toxicology reports (drunk driving that results in death), and fraud (falsifying information on an application form or a claim form). In these instances, we are obligated, according to industry standards and the law of the land, to refuse such a claim in order to discourage abuse of the system and unfair burdens on our other policyholders. There are legitimate needs out there and we want to devote our resources to meeting these needs and safeguarding the financial future of the individuals who depend on us at the most vulnerable moments of their lives.